Terms & Conditions

1. Services

We provide professional exterior cleaning (window cleaning, pressure washing, gutter cleaning and related services), interior cleaning (house cleaning, move-in and move-out cleaning, and post-construction cleaning) and non-structural screen repair. All services are subject to availability and confirmation.

Interior cleaning

• We bring our own cleaning products and equipment. If you prefer that we use yours, tell us before the visit.
• You don’t need to be home if you give us a way in, such as a door code, a lockbox or a key.
• Post-construction cleaning starts once the construction debris has been removed. We do not haul debris.

Screen repair

• Our screen work is non-structural: window screens and their frames, screen doors, and the screen panels of pool cages and lanais.
• We do not repair the aluminum structure of an enclosure, build new enclosures or take on work that needs a building permit.
• New screen is Phifer 18/14 fiberglass unless we agree on another type before the work.
• Our labor on screen repair is covered for 90 days, as described in our Cancellation & Refund Policy.

Estimates and website requests

• Estimates are free. They are based on the information you give us and, when needed, on seeing the property.
• We confirm the final price before any work starts.
• Sending a request through our website, phone, text or email does not create an obligation for you or for us until a service is scheduled and confirmed.
• By sending a form and checking its required box, you agree to these Terms and our Privacy Policy, and that we may call, text or email you about your request (see Text messages below). You can ask us to stop at any time.
• Offers and seasonal reminders are sent only if you check the optional box. It is never required to get an estimate or to buy a service.

Website, cookies and measurement

• We use cookies and similar technologies, including Google Analytics and Google Ads, to run the site, measure visits and measure which ads and pages lead to requests.
• You can accept or decline analytics and advertising cookies in the cookie notice.
• How we handle personal information is explained in our Privacy Policy, which is part of these Terms.

Text messages

• We text about your estimate request and your service: scheduling, visit reminders, estimate follow-ups and invoices. Offers and seasonal reminders only if you opted in.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to cancel; you will receive one message confirming it. Reply HELP for help, or call (813) 364-2973 or email info@tinyluster.com.
• Carriers are not liable for delayed or undelivered messages.
• Agreeing to texts is not a condition of buying any service.
• We do not sell, rent or share your mobile number or your consent to receive texts with third parties for their marketing.

Photos of the work

• We may take photos and short videos of the work areas before, during and after the service to document the job and its quality.
• We may show photos that do not include people, house numbers, license plates or other details that identify you or your address on our website and social media.
• If you prefer that we do not publish photos of your property, tell us at info@tinyluster.com or (813) 364-2973 and we will not publish them, or will remove the ones already posted.

2. Quotes & Payments

• Quotes are based on the information provided by the client. Final pricing may vary depending on the actual condition of the property and scope of work.

• Payment is due upon completion of the service, unless otherwise agreed in writing.

• Accepted payment methods include credit/debit cards, electronic transfers, and other approved methods.

• Late or declined payments may result in additional fees.

• There is no travel fee inside Hillsborough, Pinellas and Pasco counties. Outside them we may add a travel fee, about $30 depending on the miles, shown in your quote before you approve it.

3. Scheduling & Cancellations

• Appointments must be scheduled in advance.

• We ask you to confirm each appointment about 24 hours before. Cancelling is free until our crew arrives; cancelling after confirming, once the crew is at your property, may carry a trip fee.

• Services may be rescheduled or delayed in cases of severe weather or unsafe working conditions.

• Details are in our Cancellation & Refund Policy.

4. Customer Responsibilities

• Provide safe and clear access to the property and work areas.

• Ensure water and electrical connections are available when required.

• Secure pets, valuables, and fragile items before service.

• Notify us in advance of any pre-existing damages, hazards, or special conditions.

5. Liability & Limitations

• We take all reasonable precautions to protect your property.

• We are not responsible for damages caused by pre-existing conditions, structural issues, or unsafe property conditions.

• Our liability for any claim is strictly limited to the cost of the service performed.

• Nothing in these Terms limits a right you have that cannot be limited under Florida law.

6. Intellectual Property

All content on our website, including text, graphics, images, and logos, is the property of Tiny Luster Exterior Services LLC. You may not reproduce, distribute, or use any material without our prior written consent. Names and logos of other companies (for example Google, Jobber or Thumbtack) belong to their owners.

7. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Florida, USA. Any disputes shall be resolved in the courts located in Hillsborough County, Florida.

8. Changes to Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with the updated Effective Date. Your continued use of our website or services after updates constitutes acceptance of the revised Terms.

9. Maintenance Plans

• Home plans (Gutter, Essential and Complete) are two or four visits a year, scheduled by season.
• Each plan visit is 20% off the regular price for your home, with the $125 minimum per visit. The plan discount does not add to other discounts.
• We confirm the price before the first visit, and we ask you to confirm each visit about 24 hours before.
• You pay after each visit. Nothing is charged in advance or automatically.
• You can change the services or cancel the plan at no charge at any time, as long as you tell us before the next visit, by phone, text, email or the client portal: the same ways you can sign up.
• Missed a spot? Tell us within 48 hours and we come back to re-clean it at no charge.
• Business plans are priced and governed by a separate written contract.

Details and plan options: Maintenance Plans.

10. Contact Us

For questions about these Terms & Conditions, please contact us:

Tiny Luster Exterior Services LLC
Tampa, Florida
Email:info@tinyluster.com