Cancellation & Refund Policy

Effective Date: October 26, 2026

1. General Policy

At Tiny Luster Exterior Services LLC, doing business as TinyLuster, we understand that schedules may change. This Cancellation & Refund Policy explains your rights and obligations when modifying or canceling a service appointment.

2. Appointment Confirmation

About 24 hours before your appointment we ask you to confirm it by text message, email, our client portal or a phone call. Please confirm so we know the visit is still on. If you need to change or cancel, just tell us when you receive the request.

3. Cancellations and Rescheduling

• You can cancel or reschedule at no charge any time before our crew arrives at your property. This also applies to each visit of a regular house cleaning.
• If you confirmed the visit and cancel once our crew is already at your property, we may charge a trip fee to cover travel and setup time. The amount depends on the distance and the crew scheduled, and we tell you what it is before charging it.
• If the crew cannot get access to the property at the confirmed time, it counts as a cancellation on arrival.

4. Deposits

For larger jobs, generally over $1,500, that need supplies or materials bought in advance for your property, we may ask for a deposit to secure the job. The amount is shown on your estimate and is applied to your final invoice.

If the job is a repair, restoration or installation on your home (for example screen repair or gutter guards) and the deposit is more than 10% of the price, we apply for any permits the work needs within 30 days of your payment and start the work within 90 days after the permits are issued, unless you agree in writing to a longer period (section 489.126, Florida Statutes).

5. Refunds

• If you cancel before the crew arrives and before we buy materials for your job, we refund everything you prepaid, including the deposit.
• If you cancel after we bought materials for your job, we keep only what those materials cost us and could not be recovered: materials the supplier takes back are returned, and in that case we keep only the supplier’s restocking fee, if any. We show you the receipts and refund the rest of your deposit. While you still have the right to cancel described in section 6, we refund every payment instead.
• Outside the 3-day period described in section 6, no refunds are issued once a service has been completed. If something was missed, our re-clean guarantee (section 7) applies.
• Refunds go back to the original payment method within 10 days.

6. Your Right to Cancel Within 3 Business Days

If you accept an estimate for work at your home after our team visited you to look at the job, whether you accept during the visit or later online, you may cancel the agreement without any penalty or obligation until midnight of the third business day after the date you accepted. Business days are all days except Sundays and federal holidays. This right comes from the Federal Trade Commission’s Cooling-Off Rule (16 CFR Part 429) and, for a sale we offer you at home that you did not request, from Florida’s home solicitation sale law (sections 501.021–501.055, Florida Statutes).

• When you accept, we give you a written Notice of Cancellation with the date of the agreement and the last day to cancel.
• To cancel, mail or deliver a signed and dated copy of that notice, or any other written notice, to the address on your agreement, or email it to info@tinyluster.com.
• If you cancel, we refund every payment within 10 days after we receive your notice.
• This right does not apply to commercial services, or to estimates prepared and accepted without a visit to your home.

7. Re-clean Guarantee and Screen Repair Warranty

If you notice missed spots or streaks on an area that was part of your service, tell us within 48 hours of the visit by phone, text or email. We will come back and re-clean those areas at no charge. This applies to interior and exterior cleaning.

Our labor on screens we repair or make is covered for 90 days from the visit. If one of them fails because of our work in that time, tell us and we will fix it at no charge.

8. Weather & Safety Conditions

Services may be delayed or rescheduled by us due to severe weather, unsafe working conditions, or other circumstances beyond our control. In such cases, no trip fee will apply, and you may choose to reschedule or request a full refund of any prepaid amount.

9. Non-Refundable Items

Certain promotional offers, discounts, or special packages may be designated as non-refundable at the time of purchase. These terms will be clearly communicated. This never limits a right to cancel that the law gives you (section 6).

10. Maintenance Plans

• Home plans (Gutter, Essential and Complete) are two or four visits a year, scheduled by season.
• Each plan visit is 20% off the regular price for your home, with the $125 minimum per visit. The plan discount does not add to other discounts.
• We confirm the price before the first visit, and we ask you to confirm each visit about 24 hours before.
• You pay after each visit. Nothing is charged in advance or automatically.
• You can change the services or cancel the plan at no charge at any time, as long as you tell us before the next visit, by phone, text, email or the client portal: the same ways you can sign up.
• Missed a spot? Tell us within 48 hours and we come back to re-clean it at no charge.
• Business plans are priced and governed by a separate written contract.

Details and plan options: Maintenance Plans.

11. Contact Us